Popular FAQs
What to Do If You Have a Complaint About Your Instructor
What Happens After I Submit a Complaint?
How Long Does It Take to Resolve a Complaint?
Need more help?
How can we help?
What should I do if I haven’t received any contact from my Instructor?
If you haven’t received any contact from your instructor, please reach out to us at info@amplifydrivingschool.co.uk. We’ll get in touch with your instructor and ensure you are contacted promptly.
How quickly can I expect a response after filling out the form?
Once you’ve filled out the form, we aim to respond within 24-48 hours. Our team will review your query and ensure you receive the information or support you need as soon as possible.
What if I still don’t receive any response from my Instructor?
If you still don’t hear from your instructor after reaching out, please contact us at info@amplifydrivingschool.co.uk, and we will investigate the issue and ensure proper communication is established.
Is there a way to directly contact my Instructor?
Yes, you should have received your instructor’s contact details at the start of your lessons. If you don’t have them, please contact us, and we’ll provide you with the necessary information.
Can I request a new Instructor if I have ongoing communication issues?
If you’re facing continuous communication issues with your instructor, please let us know. We’ll be happy to arrange a new instructor who better meets your needs.
What steps are taken to prevent communication issues with Instructors?
We ensure that all our instructors maintain clear and timely communication with students. We also provide our instructors with regular training to enhance their communication skills and responsiveness.
Will my lesson fees be returned if my Instructor fails to make contact?
If your instructor fails to make contact and the lesson is unable to proceed, we will work with you to reschedule the lesson at a convenient time. If rescheduling isn’t possible, we’ll ensure that your lesson fee is refunded.
How can I request a new Instructor?
If you’d like to switch instructors, simply reach out to us at info@amplifydrivingschool.co.uk. We’ll work with you to find a new instructor who better fits your learning style and preferences.
What should I do if my Instructor is unable to continue with my lessons?
If your instructor is no longer available, please notify us as soon as possible. We will arrange for another instructor to continue your lessons, ensuring a smooth transition.
What happens if an Instructor declines my initial booking?
If an instructor declines your booking, we’ll offer you alternative instructors or lesson times that fit your availability. We aim to find a solution that works for you quickly.
Are there any additional costs involved in switching Instructors?
No, there are no additional charges for changing instructors. We aim to ensure that your lessons are as comfortable and convenient as possible, without extra costs.
How is the process of reallocating to a new Instructor handled?
If you’re reallocating to a new instructor, we’ll assist with the transition. You’ll receive all necessary details, including the new instructor’s contact information, to ensure you feel confident and prepared.
What if there are no available Instructors in my area when I request a reallocation?
In the event that no instructors are available in your area, we will inform you of the situation and work to find a solution, whether it’s arranging lessons at a nearby location or exploring other available options.
What if I’m not satisfied with the new Instructor assigned to me?
If you’re not satisfied with your new instructor, please let us know. We will make every effort to assign you a different instructor who better suits your needs and learning style.
Can I get a refund if I’m dissatisfied with my lessons?
If you’re unhappy with your lessons, please contact us at info@amplifydrivingschool.co.uk. We’ll discuss your concerns and find a suitable resolution, including the possibility of a refund if necessary.
How can I provide positive feedback or praise for my Instructor?
If you’d like to share positive feedback about your instructor, simply email us at info@amplifydrivingschool.co.uk. We love hearing about your experiences and will make sure your praise is passed along.
Where can I find detailed information about your complaint handling process?
For full details on how we handle complaints, please visit our website’s ‘Complaints’ page or reach out to us at info@amplifydrivingschool.co.uk for further information on our process.
What should I do if I have a complaint about my instructor?
If you have a complaint about your instructor, please contact us at info@amplifydrivingschool.co.uk. We’ll look into the issue and take the appropriate steps to resolve it promptly.
How do I report a complaint?
To report a complaint, simply send an email to info@amplifydrivingschool.co.uk. Provide details of your concern, and we will begin investigating the matter immediately.
What happens after I submit a complaint?
Once you submit a complaint, our team will review the issue and investigate it thoroughly. We’ll then get in touch with you to inform you of the next steps and any actions we’re taking.
How long does it take to resolve a complaint?
The time it takes to resolve a complaint depends on the nature of the issue. While we aim to address all complaints as quickly as possible, the complexity of each matter may affect the resolution timeline.
Will my feedback about an Instructor be kept confidential?
Yes, your feedback about an instructor will always be kept confidential. We respect your privacy and ensure that any concerns or praise you provide is handled discreetly.
What should I do if I have a serious complaint about discrimination or harassment?
If you have a serious complaint regarding discrimination or harassment, please contact us immediately at info@amplifydrivingschool.co.uk. We take these matters very seriously and will take prompt action to address the issue.
How does the refund policy work if I need to cancel my driving lessons?
If you need to cancel your driving lessons, please inform us as soon as possible. Our refund policy is dependent on the timing of the cancellation. If you cancel within the specified notice period, you may be eligible for a full refund or reschedule your lessons without additional charges.
What is the process for requesting a refund?
To request a refund, please contact us at info@amplifydrivingschool.co.uk with your details and the reason for your request. We will review the request and process it accordingly based on our refund policy.
Are there different types of refunds?
Refunds may vary depending on the circumstances, such as cancellations, scheduling issues, or instructor availability. We will assess each case individually and inform you of the type of refund you qualify for based on our policies.
What if my Instructor can’t continue my lessons?
If your instructor is unable to continue your lessons, we will work with you to arrange a new instructor or reschedule your lessons. If you’d prefer, we can issue a refund for the remaining lessons.
How long will it take to process my refund?
Refunds typically take between 5-10 business days to process, depending on the payment method. If you have any concerns, please contact us, and we will provide you with an update.
Can I be reallocated to another Instructor instead of getting a refund?
Yes, if you’d prefer to continue your lessons with a different instructor, we can arrange a reassignment. Let us know your preference, and we will find an instructor who fits your needs.
How do refunds work for payments made directly to Instructors?
If you’ve made payments directly to an instructor, please contact us, and we will assist with the refund process or help resolve any issues with the instructor regarding the payment.
What should I do if there’s a delay or issue with my refund?
If you experience any delays or issues with your refund, please reach out to us at info@amplifydrivingschool.co.uk. We will investigate the matter and ensure the issue is resolved as quickly as possible.
Why are our training courses half the price of other companies I have seen / spoken with?
We offer competitive pricing without compromising on quality. Our goal is to provide high-quality driving instruction at an affordable rate, so you get the best value for your money.
I work full-time, can I still train to be a Driving Instructor?
Yes, you can still train to become a driving instructor even if you work full-time. We offer flexible training schedules that can accommodate your work commitments, allowing you to progress at your own pace.
Are there any other costs to becoming a Driving Instructor?
While the core training fees cover most expenses, there may be additional costs for things like your instructor’s licence, vehicle insurance, and exam fees. We’ll provide full details so you can plan accordingly.
Will I need to provide my own vehicle for my Driving Instructor training and the exams?
Yes, you will need to provide your own vehicle for both the training and exams. However, we can offer guidance on the requirements for your vehicle and provide options for those who do not own one suitable for training.
Reach Out to Amplify Driving School
We’re here to support you at every stage of your driving experience. Whether you’re ready to book your first lesson, have questions about our services, or simply need more information, don’t hesitate to get in touch. Our friendly team is always ready to assist!
Phone Number
07421506007
